Discover expert IT support services in Windsor. From managed IT solutions to cybersecurity, we provide tailored support to keep your business running smoothly. ABOUT US IT Services at IT Support Windsor About Us 01256 247226 Submit SERVICES All In One IT & Management Solutions IT Support Services Cyber Security Cloud Services Broadband & VOIP SERVICES IT Support Services Managed IT Support We offer flexible, tailored IT support plans that scale with your business, ensuring reliable, disruption-free operations. See More Backup & Continuity Robust backups and continuity plans are essential for quick recovery and GDPR compliance during cyberattacks. See More IT Consulting Services Our consulting service helps SMEs choose cost-effective technology solutions that drive growth and deliver maximum value. See More SERVICES Cyber Security Services Cyber Essentials Cyber Essentials, a UK Government-backed certification, protects against cyber threats, strengthens defences, and ensures GDPR compliance. See More Managed Cybersecurity Cyber attacks risk financial loss, damage, and disruption. We protect your business with firewalls, antivirus, monitoring, and staff training. See More SERVICES Cloud Services Microsoft 365 Moving to Microsoft 365 is easy! We will manage the entire process for you and ensure all of your emails and data is safely moved over. See More Microsoft Teams Connect and collaborate work in a protected and accommodating way, all in one virtual phone system for you and your teams. See More Cloud Phone System Our all-in-one Cloud VoIP solution lets you seamlessly switch between video calls, messaging, and phone calls on one platform. See More SERVICES Broadband & VOIP Services Contact Centre Transform customer and employees experiences through intelligent routing, conversational AI, agent assistance, and insights & analytics. See More Leased Lines Simple, smart, and affordable with instant setup & award-winning care – ideal for freelancers, start-ups & small businesses. See More Sim Only Skip the added costs of paying off hardware and allow flexibility with your mobile contracts, including 4G and 5G at no extra cost. See More Mobile With Handset With one tap, switch calls between a desk phone, a mobile device, and a softphone. One-click converts phone calls to video conferences. See More Mobile Internet Mobile broadband offers secure 4G and 5G connectivity. We provide tailored solutions and great deals for your business needs. See More Guest WiFi A quick, cloud-based overlay for your existing WiFi, requiring no extra hardware and managed easily through an online portal. See More Business Broadband Ultra-fast fibre broadband packages, ranging from 40Mbps to 1000Mbps, through partnerships with BT, TalkTalk, and Vodafone. See More

Read IT Support Windsor's privacy policy to learn how we collect, use, and protect your personal information in compliance with UK data protection laws. Privacy Policy 1. IMPORTANT INFORMATION AND WHO WE ARE What Is The Purpose Of This Document? IT Support Windsor is committed to protecting the privacy and security of your personal information. This privacy notice aims to give you information on how IT Support Windsor collects and processes your personal data through your use of our website and during and after the supply of products or use of any of the services provided by us and our group companies. This notice applies to anyone who uses our website or who buys or uses any of our products and/or services. We may update this notice at any time. It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them. Controller IT Support Windsor (Registered Office: 59-60 Thames St, Windsor SL4 1TX) (collectively referred to as Company, we, us, our in this privacy notice) is the controller and responsible for your personal data. This means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice. Third-Party Links Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit. 2. THE KIND OF INFORMATION WE COLLECT ABOUT YOU Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). The personal information we collect about you will depend on the products and services you use and subscribe to. We will collect, store, and use the following categories of personal information about you as follows: – Identity Data including personal contact details such as name and title. – Contact Data including addresses, telephone numbers, and personal email addresses. – Financial Data including bank account details, your debit or credit card information, your credit rating information (which we acquire from credit reference agencies) , and other banking information. – Transaction Data including your billing history and products and services you use and anything else relating to your account. – Profile Data including information you provide to us in your communications with us, the information you provide to us when entering prize draws or competitions or participating in surveys. – Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences. We may also collect technical data and information on how you use our products and services, including: Your activity on our website. The date, time, duration and cost of your communications including your phone location at the time these communications are made. The phone numbers that you call and send messages to (and the phone numbers that you receive calls and messages from). Your phone or device usage. Your data usage. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. If You Fail To Provide Personal Data Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with products or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. 3. HOW IS YOUR PERSONAL INFORMATION COLLECTED? We collect personal information about you through: – Direct interactions. You may give us your Identity, Contact, Financial and Transaction Data when you use our website, when you purchase our products and services and during the sales process. – Third parties or publicly available sources. We may sometimes receive personal data and additional information from third parties including credit reference agencies or other background check agencies; our partners; and business directories. We will collect additional personal information in the course of performing our contract with you and in providing our products and services to you throughout the period of your contract with us. 4. HOW WE WILL USE INFORMATION ABOUT YOU We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances: 1. Where we need to perform the contract we have entered into with you. 2. Where we need to comply with a legal obligation. 3. Where we have your consent. 4. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. We may also use your personal information in the following situations, which are likely to be rare: 1. Where we need to protect your interests (or someone else’s interests). 2. Where it is needed in the public interest. Situations In Which We Will Use Your Personal Information We need all the categories of information in the list above primarily to allow us to perform our contract with you. In some cases we may use your personal information to pursue legitimate interests of our own or those of third parties, provided your interests and fundamental rights do not override those interests. The situations in which we will process your personal information are listed below. Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest To process and deliver your order including: (a) Carrying out our obligations arising from any contracts entered into between you and us; (b) To confirm that your orders have been received and to process them; (c) To provide our products and services; (d) To provide you with the information and services that you request from us; (e) For billing purposes, to manage payments, fees and charges (f) To collect and recover money owed to us (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications (a) Performance of a contract with you. (b) Necessary for our legitimate interests (to recover debts due to us). To validate you as a registered customer when using our services and calling our customer services. (a) Identity (b) Contact (a) Performance of a contract with you. To notify you about changes to our services and to make suggestions and recommendations to you about goods or services that may be of interest to you. (a) Identity (b) Contact (c) Technical (d) Profile (a) Necessary for our legitimate interests (to develop our products/services and grow our business). For the administration of files and records; business management and planning, including accounting and auditing. (a) Identity (b) Contact (c) Technical (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services). (b) Necessary to comply with a legal obligation. To prevent fraud. (a) Identity (b) Contact (c) Financial (d) Transaction (e) Technical (a) Necessary for our legitimate interests (to prevent fraud). (b) Necessary to comply with a legal obligation To send certain communications (including by email and SMS) to you including service announcements and administrative messages and other communications relating to our services. (a) Identity (b) Contact (c) Technical (a) Performance of a contract with you. (b) Necessary for our legitimate interests (for running our business, provision of administration services, network security, and in the context of a business reorganization or group restructuring exercise) To ensure security for you and our staff, and help maintain service quality (calls to our customer services may be monitored and/or recorded for authentication, security, quality, and training purposes). (a) Identity (b) Contact (a) Performance of a contract with you To help the emergency services. (a) Identity (b) Contact (a) Where we need to comply with a legal obligation. To comply with applicable laws, regulations, court orders, and government and law enforcement agencies requests, to operate our systems properly and to protect ourselves, our users, and our customers, and to solve any customer disputes. (a) Identity (b) Contact (c) Financial (d) Transaction (a) Where we need to comply with a legal obligation. Some of the above grounds for processing will overlap and there may be several grounds that justify our use of your personal information. Marketing We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms: Promotional Offers From Us We may use your Identity, Contact, Technical, and Profile Data to form a view of what we think you may want or need, or what may be of interest to you. This is how we decide which products, services, and offers may be relevant for you (we call this marketing). You will receive marketing communications from us if you have requested information from us or purchased products or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing. Third-Party Marketing We will get your express opt-in consent before we share your personal data with any company outside IT Support Windsor Ltd for marketing purposes. Opting Out You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience, or other transactions. COOKIES Our website uses cookies to distinguish you from other users of the website. This helps us to provide you with a good experience when you browse the website and also allows us to improve the website. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy. If You Fail To Provide Personal Information If you fail to provide certain information when requested, we may not be able to perform the contract we have entered into with you. Change Of Purpose We will only use your personal information for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law. Automated Decision-Making Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention. We are allowed to use automated decision-making in the following circumstances: 1. Where we have notified you of the decision and given you 21 days to request a reconsideration. 2. Where it is necessary to perform the contract with you and appropriate measures are in place to safeguard your rights. 3. In limited circumstances, with your explicit written consent and where appropriate measures are in place to safeguard your rights. You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making unless we have a lawful basis for doing so and we have notified you. 5. DATA SHARING We may have to share your data with third parties, including third-party service providers and other entities in our group. We require third parties to respect the security of your data and to treat it in accordance with the law. We will not transfer your personal information outside the EU. If we do, you can expect a similar degree of protection in respect of your personal information. Sharing Personal Information With Third Parties We will share your personal information with third parties where required by law, where it is necessary to administer our contract with you or where we have another legitimate interest in doing so. Third-Party Service Providers Who Will Process Your Personal Information “Third parties” includes third-party service providers (including our partners BT, TTB, Virgin, and Entanet) and other entities within our group. A full list is available on request. All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions. Sharing Personal Information With Other Entities In Our Group We will share your personal information with other entities in our group as part of a business reorganisation or group restructuring exercise, for system maintenance support and hosting of data. We may share your personal information with other third parties, for example in the context of the possible sale or restructuring of the business. We may also need to share your personal information with a regulator or to otherwise comply with the law. 6. DATA SECURITY We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so. 7. DATA RETENTION How Long Will We Use Your Information For We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements. By law we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes. In some circumstances, we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you. We will retain and securely destroy your personal information in accordance with applicable laws and regulations. 8. RIGHTS OF ACCESS, CORRECTION, ERASURE, AND RESTRICTION Your Rights In Connection With Personal Information Under certain circumstances, by law you have the right to: Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it. Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected. Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below). Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes. Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example, if you want us to establish its accuracy or the reason for processing it. Request the transfer of your personal information to another party. If you want to review, verify, correct or request the erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact our Data Protection Officer in writing (see contact details below). No Fee is Usually Required You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances. What We May Need From You We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it. 9. RIGHT TO WITHDRAW CONSENT In the limited circumstances where you may have provided your consent to the collection, processing, and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact our Data Protection Office in writing (see contact details below). Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law. 10. DATA PROTECTION OFFICER We have appointed a data protection officer (DPO) to oversee compliance with this privacy notice. If you have any questions about this privacy notice or how we handle your personal information, please contact the DPO. You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk ). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. 11. CHANGES TO THIS PRIVACY NOTICE This version was last updated on 21st May 2018 and historic versions can be obtained by contacting us. We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information. 12. GLOSSARY Lawful Basis Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us. Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract. Complying with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to. How To Contact Us: Should you wish to contact us in relation to our Privacy Statement contact us at our Head office: IT Support Windsor 59-60 Thames St, Windsor SL4 1TX Tel: 01753 255436 Email Us: hello@windsoritsupport.co.uk

Certified Cyber Essentials Assessor in Windsor – Achieve Cyber Essentials certification with expert guidance. We help businesses meet essential security standards, protect against cyber threats, and ensure compliance. Simple, affordable solutions to demonstrate your commitment to cybersecurity. Cyber Essentials Support Windsor IT Support Windsor guarantees success with your Cyber Essentials Certification Contact Us 01753 255436 Get A Free Cyber Essentials Quote Today Submit Cyber Essentials SUPPORT Cyber Essentials Support Service in Windsor A Cyber Essentials Assessment plays a vital role in helping businesses achieve Cyber Essentials certification. This certification is a government-backed scheme designed to protect businesses from the most common cyber threats. We help guide you through the entire Cyber Essentials assessment process, ensuring that your business meets all the necessary security standards. Our experienced team at IT Support Windsor provide a thorough review of your organisation’s security controls, including your IT systems, user access management, firewalls, malware protection, and software patching. We’ll conduct a detailed assessment to identify any potential vulnerabilities, making sure your business is fully protected from cyberattacks. Why Choose Us To Support Your Cyber Essentials Certification? Selecting an experienced Cyber Essentials Support Service is essential for your business. A certified assessor has the expertise to ensure your systems meet the core requirements of the Cyber Essentials framework, giving you confidence that your organisation complies with industry standards. Our team works closely with you, helping to implement the necessary changes and guiding you through each step of the assessment, ensuring a smooth path to achieving successful certification. What Does the Cyber Essentials Assessment Involve? The Cyber Essentials assessment involves a comprehensive review of your IT infrastructure, policies, and practices. Our team will evaluate: Firewalls & Network Security Ensuring your networks are protected against unauthorized access. Device Configuration Verifying that your systems are secure, and software is up-to-date. User Access Management Assessing whether sensitive data is accessible only by authorized personnel. Malware Protection Reviewing the measures in place to prevent and detect malware. Patch Management Ensuring your systems and software are regularly updated with the latest security patches. At the end of the Cyber Essentials assessment, we’ll provide a detailed report on any areas of improvement and guide you in implementing the necessary changes to achieve certification. Certification Levels differences between Cyber Essentials and Cyber Essentials Plus Cyber Essentials The Foundational Level Cyber Essentials is the entry-level certification designed to help organisations implement essential security controls to protect against common cyber threats. It focuses on five key areas: Assessment Requirements: A self-assessment questionnaire is completed by the organisation. Answers are reviewed by an external certification body to ensure compliance. Benefits: Affordable : Cost-effective option for smaller businesses or those new to cyber security. Baseline Protection : Provides robust defence against 80% of common cyber threats. Government Contracts : Meets the minimum requirement for some public sector contracts. Cyber Essentials Plus Advanced Assurance Cyber Essentials Plus enhances Cyber Essentials with an independent technical audit, offering greater assurance and suitability for larger organisations or those managing sensitive data. Assessment Requirements: A hands-on technical audit conducted by a certified assessor. Verification of controls, including vulnerability scans and simulated attacks. In-depth testing of devices, including workstations, servers, and mobile devices. Benefits: Enhanced Assurance : Validates that security measures are effectively implemented and functioning. Increased Trust : Demonstrates a commitment to cyber security to clients, stakeholders, and regulators. Risk Reduction : Offers deeper insights into potential vulnerabilities, ensuring stronger protection. Achieve Cyber Essentials Certification with Our Expert Support Services in Windsor As a Cyber Essentials Support Service in Windsor, we provide expert support to help your business achieve certification with ease. Our team will walk you through the Cyber Essentials assessment process and offer ongoing support to ensure your systems remain compliant and secure. Protect your business, enhance your security, and build trust with clients by achieving Cyber Essentials certification. Do You Want a Pass With Your Cyber Essentials ? Get in Touch Today! Learn More What our clients have to say 100% Managed Cyber Essentials Support Service: We Do It All for You! Embrace the ease and assurance that comes with our done-for-you Cyber Essentials support service. Let us take care of the complexities of cybersecurity, allowing you to focus on growing your business with confidence. Begin your journey towards a safer, more secure digital future today. Save Time Leave the complex process to us and focus on what you do best – running your business. Peace of Mind Rest assured knowing your cyber Security is handled by our team of experts. 100% Pass rate With our done-for-you service, we ensure you will pass your certification every time. Start Your Certification Today 100% Guaranteed Cyber Essentials Certification with IT Support Windsor

Stay connected on the go with our Mobile Internet solutions at IT Support Windsor. We provide fast, reliable mobile connectivity tailored to your business needs for seamless remote working and communication. This service is beneficial when fiber broadband is not available, it is great for those on the move! Work with your teams, where they are. INTERNET FOR MOBILE Mobile Internet This service is beneficial when fiber broadband is not available, it is great for those on the move! Why Us? 01753 255436 Submit SERVICES Say Hello On The Go This sort of service is used when suitable fiber broadband is not available, mobile broadbands connect any wireless device to the internet by our 4G and 5G networks. Mobile Internet has an extra level of security and allows you to connect wherever you are. Mobile broadband, also known as portable broadband, fills in the gaps left by traditional home broadband plans. Living and working in places where fixed-line broadband isn’t an option still necessitates something with a little more flexibility than your cell phone can supply. Our goal has always been to offer businesses unbiased mobile advice because we believe it is the only way to get the right solution for their operational needs. To achieve this, we have partnered with all the main network service providers, and this in turn now enables us to track the latest technology and negotiate the best deals for our clients. If your business or any of your employees need a reliable and responsive internet solution, we can help. WHY US All These Features and More Scalable Flexible to adapt to any business size in any location. Rapid Installation can be completed within 48 hours. Resilient Keeps you connected at maximum speeds for the coverage area. Fully Managed We’ll manage the service end-to-end, giving you peace of mind. INTEGRATIONS Work With Your Teams, Wherever They Are Limitless ways to get work done. Dive deeper into advanced calling capabilities! Contact Us Today We Are Partnered With

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As a trusted IT support provider in Windsor, we offer personalised services and expert advice tailored to your business needs. Count on us for professional assistance and reliable solutions every time. From managed IT support to cloud services, we empower your growth with expert, reliable solutions. About IT Support Windsor Local IT and Telecom Experts in and Around Windsor IT Services 01753 255436 Submit ABOUT US About Windsor IT Support At Windsor IT Support, we know that IT issues can be a hindrance to your business operations. That's why we provide personalised support services, offering expert advice and solutions tailored to your business needs. As a trusted IT support provider, you can count on us for professional assistance every time. We take pride in being a leading provider of IT support and telecoms solutions for businesses in Windsor and the surrounding areas including Datchet, Eton, Egham and Staines . We have a comprehensive range of services designed to meet the needs of businesses of all sizes, from start-ups to well-established organisations. We understand that technology is ever-evolving, which is why we continuously strive to stay on top of the latest trends to ensure our clients have access to the best range of services available. Our team of dedicated professionals work tirelessly to provide high-quality and cost-effective IT solutions, tailored to meet each client's individual needs and achieve their business objectives. WHY US Why Choose Us As Your IT Provider We could tell you loads of reasons to why you should choose us 24 Hour Support We can provide your business with round the clock support and monitoring. Our team is your team We want you to think of us as part of your team, your own IT department. We try hard to find a solution We won't tell you something is impossible, instead we work to find a suitable solution. Designed to support SME's We care about the little guys because we're one of them as well. We don't speak in geek We only speak in pain old layman's terms, we don't baffle you with technobabble. Experts in Cyber Security Our team hold some of the highest Cyber Security qualifications available. HIGH FIVE! how we performed in 2024 96% Calls Answered Within 10 Seconds 30 MIN Average Time to Respond 1 HOUR Average Time to Resolution 82% First Contact Resolution 98% Customer Satisfaction

Boost customer service with our advanced Contact Centre solutions at IT Support Windsor. We offer scalable, efficient systems to improve communication, enhance customer satisfaction, and drive business success. Help customers from anywhere at any time on any channel. Deliver a better customer experience with smart routing, connect customers to the best available resource and enable a better agent experience with a unified tool for all interactions. CONTACT CENTRE Effortless Customer & Agent Experiences Help customers from anywhere at any time on any channel. Business Value 01753 255436 Submit Transform customer and employees experiences through intelligent routing, conversational AI, agent assistance, and insights & analytics. Smarter Service Simplify business communications with a single unified tool for all interactions. Company Collaboration Provide agents with AI tools to enhance engagement and solve customer problems. Simplify forecasting, and scheduling, and monitor agent performance. Empowered Agents Measure contact centre performance with enhanced analytics to drive contact centre improvements. Performance Insights CALL ROUTING Intelligent Inbound Call Routing When a customer phones into your organisation, our Intelligent Call Routing can automatically try to prioritise the routing to the agent they spoke to on their previous call. When the agent receives the call, they will see all the notes and info regarding that customer as the smart Softphone will be linked to your existing database or CRM CONTACT CENTRE Connect On Any Channel Deliver a better customer experience with smart routing If a customer switches channels during an encounter, such as from a live agent to a bot or a voice call from a digital interaction, maintain a single customer identification regardless of how they connect with you. Connect customers to the best available resource Create queues based on the language, agent expertise, or even particular channels. Automate and enable intelligent self-service. With automatic call back, call abandonment is decreased. Enable a better agent experience with a unified tool for all interactions To make customer involvement simpler, give agents access to a single point of contact for all conversations that are accessible from anywhere and on any device. EMPOWERED AGENTS Keep Agents Happy, Engaged, and Productive Optimize everyone’s schedule Your contact centre team’s schedule should be planned and managed by traffic patterns, vacations, and training. Stay on top of service quality Screen and voice recording, speech and text analytics, feedback forms, and fair agent scoring let you keep an eye on performance. See what’s working in real time You can analyse sentiment, find brand advocates and detractors, view trending themes, spot patterns, and more with analytics for every encounter to enhance the customer experience. COMPANY COLLABORATION Keep Important Conversations In One Place Connect with product experts across the organization Reach out to SMEs throughout the entire organisation to resolve problems more quickly using a common directory, bidirectional presence synchronisation, and phone transfer/conferencing. Engage hybrid and remote agents With Intouch Communications video meetings, you can individually or in groups coach and teach both local and distant personnel. Keep key stakeholders informed Configure automated alerts and notifications to be sent to specific Intouch Communications messaging channels. The Business Value of Intouch's Contact Centre 48% Increase in customer satisfaction 53% Increase in employee satisfaction 25% Increase in average revenue per agent 46% Increase in revenue growth rate 43% Increase in first contact resolution 30% Decrease in cost to serve Tailor Every Experience Integrate popular CRMs to personalize service for customers. Automatically surface purchase history, past interactions, ticket status, and more. Get the full picture and connect to any proprietary CRM or other back-end systems.

Unlock the full potential of Microsoft 365 with our expert support at IT Support Windsor We provide tailored solutions for seamless collaboration, productivity, and cloud-based efficiency for your business. Moving to Microsoft 365 is easy! We will manage the entire process for you and ensure all of your emails and data is safely moved over. MICROSOFT OFFICE 365 Empower Your Team With Microsoft 365 Local IT and Telecom Experts in and Around Windsor Microsoft Teams 01753 255436 Submit SERVICES Why Use Microsoft 365 Work Anywhere with Everyone Remote working is a breeze with Microsoft 365. All you and your team need is an internet connection and you can work from virtually anywhere. Affordable for everyone With a fixed, low monthly cost that is priced per user Microsoft 365 is an affordable solution to businesses of all sizes. Stay Safe Microsoft 365 offers advanced security features that allow you to protect your data and emails from the most common cyber threats such as Phishing. Easy migration Moving to Microsoft 365 is easy! We will manage the entire process for you and ensure all of your emails and data is safely moved over. BOOST Increase productivity and security Microsoft 365 brings together best-in-class apps with powerful cloud services, device management, and advanced security secure cloud storage advanced security device management

Upgrade your communication with our Cloud Phone System solutions with IT Support Windsor. Enjoy flexible, scalable, and cost-effective phone services tailored to your business needs. Our leading Cloud all-in-one VoIP solution allows you to seamlessly switch between video calls, instant messaging, and phone calls from a single platform and interface. CLOUD PHONE SYSTEM Message. Video. Phone. Integrated Whether you’re in the office or on the go, you can stay connected to your team and clients with ease. Why Us? 01753 255436 Submit SERVICES Cloud Phone System Simple to Start, integrate and manage. Our leading Cloud all-in-one VoIP solution allows you to seamlessly switch between video calls, instant messaging, and phone calls from a single platform and interface. Take Calls wherever you are Whether you are in the office utilising a beautiful desk phone, at home or travelling internationally, you will always get your important calls. The Mobile Apps work seamlessly over 4G/5G and WiFi networks ensuring you have constant access to calls, transfer, voicemail, message and video. Gain visibility into call metrics See who’s on a call and who’s available at any moment. Learn why inbound calls are being missed, spot longer-than-usual hold times, and track historical trends to boost both individual and team performance. WHY US All These Features and More Call Forwarding Call Queueing HD Voice Calls On Hold Music Video Meetings Phone Extension Call Reports Mobile & Desktop Calling Local or National Number Call Recording Call Menus INTEGRATIONS Benefit From Our Powerful Integrations Streamline your systems and software by integrating your new cloud phone system with your existing CRM systems. Staff will love you as the automations create less boring manual admin tasks and your customers will love you as your interactions are logged automatically into their customer accounts. We Are Partnered With

Protect your business with our Managed Cyber Security services at IT Support Windsor. We provide personalised security solutions to safeguard your data and defend against cyber threats. Cyber attacks are on the rise, every business is at risk. We have comprehensive suite of software, hardware and applications we can employ to help you protect your business. CYBERSECURITY Managed Cybersecurity You Can Trust In Windsor! Local IT and Telecom Experts in and Around Windsor Our Process 01753 255436 Submit SERVICES Cyber Security Solutions Designed for SME's Cyber attacks are on the rise and every business is at risk of becoming a victim. Our suite of cyber security solutions allows us to help businesses of every size protect against cyber attacks. We will ensure your business has the necessary measures in place to protect against cyber threats and train your staff on how to spot cyber threats. How we can help protect your business We have comprehensive suite of software, hardware and applications we can employ to help you protect your business Managed anti-virus with built-in ransomware protection Full disk and file based encryption Round the clock infrastructure monitoring 365 days a year Advanced content and DNS filtering Cyber awareness training Managed software and hardware based firewalls 24/7 darkweb monitoring Two-factor-authentication management Next-gen email security and phishing protection Automated patch management and updates BUSINESS SECURITY Our 3 Step Process Designed To Help Secure Your Business PREDICT The first step to protect your business against cyber threats is to predict when, and where, your business is likely to be attacked. PLAN Next, we build a tailored solution for your business based on the findings from the initial audit taken in the predict stage. PROTECT The final step is to protect your business by implementing our agreed solutions and providing you with a required training.

Get the latest mobile handsets with flexible business plans at IT Support Windsor. We offer tailored mobile solutions with top-tier devices to keep your business connected and efficient. Work smarter, quicker, and much more skillfully. Intouch promises to give all customers a shared experience of high-level standards and an untroubled experience. MOBILE WITH HANDSET Business Mobile With Handset Work smarter, quicker, and much more skillfully. Why Us? 01753 255436 Submit SERVICES Business Mobile With Handset IT Support Windsor promises to give all customers a shared experience of high-level standards and an untroubled experience. What does this mean to you? Well, whether you are a customer needing 1 of the latest business mobile with handsets or 1000 + handsets, we will continue to supply our expert knowledge to find you an excellent package deal, by working with leading network providers, we are in the absolute best position to get you the highest standard of data and voice packages. As leading experts in business mobile, we will be able to find the best mobile package that fits your needs. You will be put through to our specialist team in no time to discuss what your needs and wants are. When using IT Support Basingstoke to help you find your package deal, you will have your dedicated account manager to have to speak to 24/7, whenever needed. WHY US All These Features and More Hassle Free Connection Get your customers online with one click from any device. No password is needed. Improve Your Sales Bring new customers through your doors and gain more sales when you offer fast free internet access. ACCESSIBLE EVERYWHERE Say Hello On The Go The phone system that moves with you With only one tap, switch calls between a desk phone, a mobile device, and a softphone. One-click converts phone calls to video conferences. Limitless ways to get work done Get everything you need in one app, including HD phone calls, SMS, fax, messaging, HD video meetings, and cloud storage. Contact Us Today We Are Partnered With

Get fast and reliable Business Broadband solutions with IT Support Windsor. We offer high-speed connectivity tailored to your business needs, ensuring seamless online operations and support. Through partnerships with BT, Talk Talk, and Vodafone, Intouch is able to offer fantastic packages starting from 40MB up to 1000MB. MANAGED IT SUPPORT Ultra Fast Fibre Broadband Through partnerships with BT, TalkTalk, and Vodafone, Intouch is able to offer fantastic packages starting from 40Mb up to 1000Mb. Why Us? 01753 255436 Submit SERVICES FTTC & FTTP Fibre to the Green Cabinet (FTTC) Fibre to the Green Cabinet (FTTC), is currently the most installed internet connection across the UK. The ISP supplies the internet to the green cabinet and an Openreach engineer runs a copper telephone line into your premises to bring the broadband through. The speeds of the internet depend on the exact location of your premises, however, the two packages we have is up to a maximum of 40Mbps and 80Mpbs. Fibre to the Premises (FTTP) Fibre to the Premises (FTTP) is replacing the entire copper telephone network as the fiber will be going directly into your premises or home, removing the need for a copper telephone line especially as traditional telephone services have pretty much moved to VoIP i.e. Internet Calling. Unfortunately, it’s not as widely available as FTTC but Openreach has pressure on them to increase the coverage in the UK. Packages start from 40Mbps and can go all the way up to 1000Mbps. WHY US Why Choose Us Ultra-fast fiber broadband is up to ten times quicker than the average household internet connection, at 1 Gbps. Faster game downloads, higher-quality video chats, and higher-resolution movie streaming are all benefits. Even in the busiest moments, you may enjoy ultra-fast fiber broadband connections. We designed Ultrafast Full Fibre to be less impacted by peak-hour traffic, so you can watch your Saturday night movie in 4K without the dreaded buffering screen. You won’t face stuttering, buffering, or dropouts whether you and the rest of your business are making video calls, or downloading and uploading files all at the same time. We’ll update your phone line with a full ultrafast fiber broadband package, moving you away from the analog telephone network that will be phased out in 2025 and toward a fresh new digital phone line that uses the same technology as WhatsApp, Microsoft Teams, Zoom, and Skype to make phone calls. ADD VOIP Add on a VoIP phone for £11.99 per user Unlimited UK calling, work from your mobile or PC with your team, wherever and whenever Contact Us 01753 255436 PACKAGES Fibre to the Green Cabinet (FTTC) Here are our different package options to best suit you and/or your business FTTC 40/10 Ideal for 1-6 Users £32 monthly -Free Business Router & Free Delivery -Free Activation and Openreach Installation -Enhanced Care Level for Fast Fault Resolution Times Contact Us 01753 255436 FTTC 80/20 Ideal for 7-20 Users £37 monthly -Free Business Router & Free Delivery -Free Activation and Openreach Installation -Enhanced Care Level for Fast Fault Resolution Times Contact Us 01753 255436 PACKAGES Fibre to the Premises (FTTP) Here are our different package options to best suit you and/or your business FTTP 40/10 £37 monthly -Free Business Router & Free Delivery -Free Activation and Openreach Installation -Enhanced Care Level for Fast Fault Resolution Times Contact Us 01753 255436 Ideal for 1-6 Users FTTP 80/20 £42 monthly -Free Business Router & Free Delivery -Free Activation and Openreach Installation -Enhanced Care Level for Fast Fault Resolution Times Contact Us 01753 255436 Ideal for 7-20 Users FTTP 160/30 £48 monthly -Free Business Router & Free Delivery -Free Activation and Openreach Installation -Enhanced Care Level for Fast Fault Resolution Times Contact Us 01753 255436 Ideal for 21-40 Users FTTP 220/30 £54 monthly -Free Business Router & Free Delivery -Free Activation and Openreach Installation -Enhanced Care Level for Fast Fault Resolution Times Contact Us 01753 255436 Ideal for 41-60 Users FTTP 330/50 £60 monthly -Free Business Router & Free Delivery -Free Activation and Openreach Installation -Enhanced Care Level for Fast Fault Resolution Times Contact Us 01753 255436 Ideal for 61-80 users FTTP 550/75 £80 monthly -Free Business Router & Free Delivery -Free Activation and Openreach Installation -Enhanced Care Level for Fast Fault Resolution Times Contact Us 01753 255436 Ideal for 81-100 Users FTTP 1000/75 £99 monthly -Free Business Router & Free Delivery -Free Activation and Openreach Installation -Enhanced Care Level for Fast Fault Resolution Times Contact Us 01753 255436 Ideal for 101-130 Users We Are Partnered With